client manager - home claims in Chatswood

posted:
location
Chatswood, New South Wales
job type
Permanent
salary
AU$ 65,000 per year
reference number
90M0303693_1494404010
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job description

This global financial services company is seeking a Client Manager to join their team in Chatswood. This company offers a variety of specialized products across insurance and income protection and will see you take ownership of the home claims accounts. Managing a portfolio of high priority accounts will see you utilizing your strong negotiation and customer service skills with numerous stakeholders. Our client is seeking someone who is ready for a challenge and has exceptional communication skills. This role has a strong customer focus and is ideal for someone who also thrives within a customer-centric environment. With comprehensive training provided and strong career development prospects, this is a not-to-be-missed opportunity!

As a Home Claims Client Manager you will be responsible for:

  • Effectively managing a portfolio of high priority cases
  • Consistently handle customer enquiries with due empathy, guidance and support
  • Processing claims and soliciting advice on product coverage in relation to policies
  • Professionally communicate complex information and handle negotiations with solicitors and third parties
  • Ensure all phone calls and emails are actioned efficiently and professionally
  • Adhere to all compliance including all relevant company policies and procedures
  • Maintain strong attention to detail and identify any fraudulent cases

Your skills and experience:

  • You must have prior working experience within insurance or claims – ideally 2 -3 years
  • You must have exceptional communication skills
  • You must have strong attention to detail
  • Strong negotiation skills are imperative
  • Decision-making ability and confidence

What’s in it for you!

  • Close to public transport
  • Work in a modern, well-equipped office – includes an internal canteen!
  • Have a global, reputable company on your CV!

Please do not hesitate to contact Anita Ivanoski on 8215 1021 if you have any questions prior to applying.

Please note that this role requires permanent residency or Australian Citizenship

Insurance, claims, finance, negotiation

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