client retention consultant in Inner Suburbs Melbourne

Inner Suburbs Melbourne, Victoria
job type
reference number
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job description

About the Role

Seeking Retention professionals with experience in high volume call handling in a contact centre environment. The role will based on the St Kilda Road - close to public transport. This role is on a full time permanent basis with an ASAP start. Salary is in the region of $55k plus attractive bonuses. Hours are Monday to Friday between 0800-1900 (38 hours per week). This is a great role for someone who is keen to grow and develop a career within a professional environment, a forward thinking organisation and growing industry.

Duties & Responsibilities

  • work towards customer retention on each interaction in a confident yet empathetic manner
  • exploring the customer's needs in order to understand any potential issues, and in turn deliver an effective solution
  • contact with customers will be both on an inbound and outbound basis
  • work towards KPI's
  • ensuring company quality standards are being adhered to at all times
  • managing delegated activities and executing these in a timely and effective manner
  • deal with general enquiries about the client product/service
  • communicate and interact with the team across the site
  • processing client requests
  • abide by all professional policies and procedures in place

Skills & Experience

  • previous call centre experience (minimum of 2 years)
  • previous retention/sales/B2B experience is preferable
  • keen to hit the ground running and develop a career
  • proven track record of working towards KPI's
  • great rapport building skills, and maintaining professionalism at all times
  • excellent communication skills (written, verbal and presentation)
  • ability to analyse the details, and solve problems when presented
  • resilient with a desire to succeed
  • excellent time management skills
  • negotiation skills
  • proficient with Microsoft Office Software

Culture & Benefits

  • Competitive salary plus bonuses
  • Professional and dynamic work environment
  • Supportive Team Leaders and Managers
  • Career development and opportunities

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below. Alternatively you can call Laura McLaughlin on 03 8319 1254 if you have any further questions about the role.


retention, B2B, customer service
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