client service advisor (no evening or weekend work) in Melbourne CBD

posted:
location
Melbourne CBD, Victoria
job type
Temporary
reference number
90M0298614_1499662288
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job description

About the Role

An exciting opportunity has come up with my client for a Client Service Advisor to join their team. This would ideally suit candidates with strong relative experience or a recent degree; and is eager to develop an exciting career path within an international company. The roles are based in Melbourne CBD in brand new offices within a fun supportive team environment, helping you to develop within your role. Hours of work are Monday-Friday between 0700-1600, working 32-38 hours per week. Roles are on a full time ongoing temporary basis with an ASAP start.

Duties & Responsibilities

  • making contact and developing relationships with designated clients on a regular basis - these are already established customers of the company
  • conducting high volume inbound/outbound client service calls
  • ensuring that an excellent service is provided on every call, listening closely to the client, identifying potential needs or opportunities and advising on products
  • following up on any client queries/complaints
  • working toward and exceeding KPI's
  • associated admin duties

Skills & Experience

  • strong relative contact centre experience (ideally in an outbound customer/client service/account management/sales role) AND/OR at least a Bachelor's degree
  • hard working and confident
  • a drive to succeed and develop a career within a great company
  • great rapport building skills, and maintaining professionalism at all times
  • excellent communication skills (written, verbal and presentation)

Culture & Benefits

  • Excellent location in the CBD
  • No evening or weekend work
  • Access to local amenities
  • Great working environment in new offices
  • A large yet close team
  • Great training opportunities
  • Free onsite parking
  • Onsite canteen, and free barista coffee, breakfast & snacks including fruit
  • Free onsite gym
  • Potential long term career opportunities for those who show a passion in developing a career
  • Relevant degree qualified candidates will be considered
  • Extensive training is provided so experience not necessarily essential, more about having a positive 'can-do' attitude and drive

NOTE: Due to high response for this role, only shortlisted candidates will be contacted

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

skills

customer service, client relationships
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