client services | fintech firm in melbourne

posted
job type
permanent
salary
AU$ 60,000 per year
apply now

job details

posted
location
melbourne, victoria
job category
banking & financial services
job type
permanent
working hours
Full-Time
salary
AU$ 60,000 per year
reference number
90M0368893_1543544452
phone
000
apply now

job description

Company Overview

This an exciting opportunity to join a respected fintech firm as they open their Melbourne office within their Client Services team. With offices established in New Zealand, Europe and Asia they are expanding into Melbourne and are looking for driven and passionate financial services professionals to join them on this journey. This is a truly unique opportunity to join a company as it is being established and grow with it. Day to day this role will see you handling inbound enquiries from clients and assisting with requests.

Key Responsibilities

  • Manage inbound calls from customers, advisers and employers
  • Provide information on products/services
  • Assist with online platform support and account information
  • Manage email correspondence and respond to enquiries within SLA’s
  • Develop indepth product knowledge
  • Build strong working relationships with internal stakeholders
  • General administration tasks as required

Selection Criteria

  • Excellent written and verbal communication skills
  • Previous experience in a phone based role within financial services
  • Knowledge of superannuation or investment operations is essential
  • Relevant tertiary qualifications
  • RG146 qualification
  • Strong focus on delivering a superior client experience
  • Excellent attention to detail
  • Flexible and adaptable

To Apply

If this sounds like the opportunity you have been waiting for and you meet the selection criteria listed, follow the links below to apply or contact Hannah Ebers

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

client service, inbound calls, platform support, investor services

qualification

RG146

educational requirements

Bachelor Degree