client services officer in brisbane cbd

posted
job type
contract
apply now

job details

posted
location
brisbane cbd, queensland
job category
call centre & customer service
job type
contract
working hours
Full-Time
experience
2 years
reference number
90M0364926_1542171740
phone
00 00
apply now

job description

Randstad's Government Team are currently on the look out for Customer Service Experts for exciting new opportunities in 2019.

Expression of Interest Only (at this time)
No Cover Letter Necessary
Please send CV's in Microsoft Word Format Only

Due to the high volume of applicants, at this time only successfully shortlisted candidates will be contacted

Key Duties:

  • Managing incoming client contact in a telephone intake setting which can include handling difficult conversations
  • Categorising and triaging cases by applying a formal framework
  • Identifying, escalating and managing risks
  • Ensuring efficient and accurate recording of information
  • Contributing to the priorities of a team and effectively managing individual caseloads
  • Developing and maintaining good relationships with team members and internal and external stakeholders
  • Communicating effectively with people from a wide range of cultural and social backgrounds, and managing unreasonable client conduct
  • Managing own work responsibilities and workload in a timely and efficient manner.

Successful applicants will possess the following attributes and capabilities:

  • Willingness to develop new skill sets that will be transferable to other roles both within and outside of the organisation
  • A commitment to quality administration and client services
  • High level communication skills, including the ability to clearly explain complex information to clients from a diverse range of backgrounds and communicate effectively with internal management
  • Confidence and resilience in liaising with internal and external stakeholders in relation to contentious or complex matters
  • Ability to work in a busy environment to resolve concerns in a collaborative, timely and responsive manner
  • Demonstrated skills in time-management, including working with competing priorities and the ability to effectively prioritise and manage a case load
  • Ability to maintain a high standard of data recording
  • Working effectively and cooperatively as a member of a team, including assisting with quality assurance and participation in corporate activities

Eligibility
The successful candidate must have Australian working rights, have 1 year + experience in a similar role and be available to work full time.

To apply please follow the link

Due to the high volume of applicants, at this time only successfully shortlisted candidates will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

client services office, case management,

qualification

2+ years in a similar role advantageous

educational requirements

Secondary School/High School