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client services officer in Eastern Suburbs Brisbane

posted:
location
Eastern Suburbs Brisbane, Queensland
job type
Permanent
salary
AU$ 55,000 per year
reference number
90M0222476_1478667424
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job description

We are looking for an experienced Client Services Officer to assist a global giant dealing with escalated high profile calls and transactions and the management of fraud cases.


The Opportunity


Responsibilities will include:

  • Outbound transaction surveillance – manual withdrawals in Cash, Wrap and Home Loans
  • Verification of online transactions
  • Enrol and complete the Risk Accreditation program to be delegated a sign off authority level
  • Manage expectations of key stakeholders regarding timing of high priority requests
  • Escalate any issues that cannot be resolved to management
  • Ensure all information is 100% accurate the first time
  • Find solutions that meet client's needs and result in the best outcome for the client
  • Follow through on all agreed actions within the timelines agreed and manage the client's expectations of next steps

Technical Competencies required:

  • Ability to plan work flows and possess strong time management and follow up ethic
  • High level of accuracy and efficiency
  • A good understanding of the products and services offered by the business
  • Knowledge of investment and risk concepts
  • Competence in Client and Data Base management systems

Experience

To be successful in this role you will have at least 2+ years experience. Additionally, an RG146 qualification or a DFP is desirable.

The ideal candidate will have all the necessary experience and enjoy working in a flexible position. If this sounds like the role for you, please contact Rachael De Vault on 3243 3903.

To apply online, please click on the appropriate link.

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