client services in melbourne cbd

posted
job type
temporary
apply now

job details

posted
location
melbourne cbd, victoria
job category
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0278168_1543382894
phone
00 00
apply now

job description

In this instance we are looking to meet with people who have drive and initiative, and able to deal with customer's sensitive and confidential information in a professional manner. Naturally, you'll need to be an excellent communicator - someone who can establish positive rapport with people quickly and build trust.

Contact Centre experience will be essential to the position, and would ideally suit candidates with a background within banking and financial services.

You will be responsible for :

First call resolution of customer queries across multiple channels including loans and credit cards
Processing customer transactions
Provide excellent customer service and manage internal and external stakeholder enquiries
Supporting loan processing activities
Transactional banking support
Reduce risk and undertake transaction investigations
Identifying process improvements and ad hoc administration


You will also possess:

Superior customer service and relationship building experience
Advanced negotiation and problem solving skills
Experience with High volume contact centre work
Strong and clear communication skills
Strong attention to detail and administrative capacity
The ability to meet structured KPi's and targets
Proficiency with multiple systems , and receptive to feedback and training
Be Outcome Driven with an investigative nature
Personal resilience and service focus

This is a full time, temporary position but previous successful applicants have gone onto long term successful permanent careers with our client.

You will need to be available to work 38 hours across the week on rotating roster between 8:15am- 7:15pm non daylight savings and 8:15am – 8:15pm daylight savings.

There is no planned leave in first 6 months of assignment and paid training is provided for the first 4 weeks.

If you believe you possess the required experience and have a background within the banking industry please show an expression of interest with your most updated CV!

Role due to commence Jan/ Feb 2019

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Client Services

qualification

Contact centre
customer service
banking and financial services

educational requirements

College/Pre-University