collections - join one of the the big 4 banks! in Sydney

Sydney, New South Wales
job type
AU$ 30 per hour
reference number
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job description

The Company

This reputable organisation is a global leader within banking. We are currently recruiting for a Collections Officer to join a highly successful team. If you want to propel your career within banking and financial services in a professional environment working for the best of the best and where the sky's the limit then this opportunity is certainly too good to miss!!

This is an opportunity to be really proud of - These are prominent Collections Officer roles; we are looking for pure professionals who genuinely take pride in the quality of their work and consider themselves perfectionists in everything they do.

Key Responsibilities:

This employer of choice is in need of highly motivated individuals to take complete ownership of this position:

  • Manage a group of assigned accounts during various stages of collections
  • Follow up on current and broken payment arrangements
  • Negotiate suitable repayment of arrears
  • Handle inbound calls regarding account status
  • Assess client applications for financial assistance
  • Work closely with the Hardship team to assist with financial difficulty
  • Conduct skip tracing to locate customers who are no longer contactable
  • Provide information to help prevent future arrears
  • Monitor overdue actions and follow up with legal where required

Key Skills:

  • Previous experience within collections
  • Thorough understanding of the collections process including regulations
  • Experience working in call centre collections environment with high call volumes
  • Self-motivated and results orientated
  • Excellent negotiation skills
  • Confident and resilient
  • Passion for excellent customer service

Culture & Benefits:

For the successful candidates, this opportunity will provide excellent career development opportunities and training to become the best in the industry.

  • High performance and professional culture
  • Core business hours between 8am - 5pm Monday to Friday
  • flexible work environment
  • Convenient location based in the Sydney CBD
  • Professional development and training
  • Competitive salary with exceptional benefits


Sales | Contact Centre | Banking | Finance | Sales Consultant | Inbound | Outbound | Customer Service | Inbound |Collections | Banking | Collections | Debt | Mortgages | Accounts receivables
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