collections in North Ryde

posted:
location
North Ryde, New South Wales
job type
Permanent
reference number
90M0300329_1492500235
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job description

Full Job Description

A leading insurance and financial services organisation are currently recruiting long term temp and perm Collections officer positions, based in their North Ryde office. Collections is a great role to gain strong experience dealing with a variety of customers. With previous customer service experience, this will be a great opportunity for you to really drive your career and expand your skill set. Using your empathy, negotiation and of course customer service skills you will be able to help customers through a difficult time. This role will be temp until Jan 2018 and will work on a rotating shift roster (Mon-Fri).

The Role

  • Provide exceptional customer service
  • Provide quality advice and organise payment plans
  • Managing debt recovery within set procedures & guidelines
  • Ensure all actions adhere to all regulatory requirements
  • Ability to build rapport quickly
  • Exceptional problem solving skills
  • Accountable for managing and monitoring allocated delinquent accounts
  • Achieve a set of KPI’s specific to the designated Collections Team.
  • Perform inbound/outbound calls
  • Ensure all account information kept up to date
  • Decision making to recommend actions to be taken with delinquent accounts
  • Passing on outstanding debts for debt collection and/or further legal action
  • Complete all relevant administration and documentation.

About you

  • Call centre experience is ESSENTIAL, ideally within banking or financial services
  • Collections experience is highly desirable
  • Fleet experience would be ideal (administration or customer service experience)
  • Ability to work within a team collaboratively
  • Exceptional communication skills both written and verbal
  • Experience with dealing with difficult customers and providing solutions
  • Motivated & Enthusiastic attitude
  • Full work rights
  • Consent to an employment verification check
  • Clear criminal history - AFP

Benefits

  • To have global financial services and insurance organisation on your CV
  • North Ryde location
  • Long term temp and perm opportunities
  • Great team and working environment
  • Parking on site (if on the later shift)
  • Rotating shift roster, Mon-Fri
  • Competitive hourly rate

How to Apply;

To apply online, please click on the appropriate link. Alternatively, please contact Holly Butcher on 0282151038.

SK913136A

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