concierge in Sydney CBD

Sydney CBD, New South Wales
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job description

The Company

This global, well known branded company is looking for a service orientated concierge or front desk professional to join their team as the warm and hospitable face of the company.

This company is built on highly talented yet down to earth people that make working here a pleasure. Joining this team you will be rewarded to bring your genuine upbeat nature and positive energy to the role. Great recognition opportunity and chance to grow your career with a global brand.

The Position

As the face of the company you will be utilizing your vibrant and energetic people skills to ensure all clients and staff are greeted and provided with assistance as needed. You will need excellent communication skills and be able to liase with people from all levels of seniority.

Role Responsibilities:

  • Welcome guests, ensure appropriate arrival registration process is completed and communicate to staff visitors have arrived.
  • Ensure the environment is meeting ready – accommodate room set up including equipment, oversee catering deliveries & catering set up.
  • Walk around facility tours for new staff.
  • Ensure all meeting zones & common areas are clean, tidy and meeting ready.
  • Receive incoming calls, know how to handle general public enquiries, know company preferred processes for incoming calls.
  • Ensure kitchen and reception facilities are sufficiently stocked and regularly cleaned out.
  • Provide assistance in overseeing in-house functions and events, work with the event lead and catering team.
  • Awareness of security issues, who to contact and procedures to follow in the case of an emergency, i.e. know who the first aid staff are, building security.
  • Collect and distribute incoming mail and notify of various courier deliveries. Oversee outbound mail and DHL/Direct courier bookings.
  • All expenses pertaining to meeting rooms and kitchen area are reconciled in accordance with the T&E Policy and meet compliance policy, eg., couriers, milk, fruit, flowers, newspapers, sugar, tea, coffee, etc.
  • Ensure the Concierge handbook is kept up-to-date. This assists anyone needing to step in and cover the role.

The Candidate

This role would suit a candidate from a 5 star hotel background who has a strong understanding of what it takes to create a positive and welcoming environment. Ideally you will have prior experience in a concierge or front desk environment, however reception, customer service or hospitality will also be considered. You should also have some experience working in a back office environment and be able to manage phones and basic administration tasks.

Apply Now

This role is looking to recruit immediately. Please apply now to be considered or contact Samantha Parnham at Randstad.

apply now