customer care consultant in Gosford

Gosford, New South Wales
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job description

nib is known by Australians for their unique and exceptional service within the private health insurance industry ensuring affordable insurance with peace of mind for every customer. There has never been a more exciting time to join the nib team being the recent winners of the 2017 Best in Class Contact Centre and Best People Strategy and Culture in Australia.

nib are expanding due to their amazing continued business success and are looking for “elite” performers to join their Gosford contact centre. nib’s greatest strength is its people and becoming a customer enthusiast with this prestigious organisation is an amazing career move!

As a Customer Care Consultant you will be passionate in providing premium customer service to a wide range of customers at the highest quality whilst identifying their needs and engaging in great conversations. With a natural ability to build and nurture relationships you will be given first class training which will see your talent mature to a whole new level.

What are we looking for?

If you are a customer service enthusiast with proven experience and drive to provide a premium service across a diverse customer base, we want to hear from you! Ideally you will possess strong resilience with an ability to articulate, listen and communicate effectively in identifying customer needs, providing solutions and communicating appropriate policy and product information. You will enjoy working in an environment where innovation and change are the norm. You will be systems savvy and your ability to across various platforms and databases smoothly will allow you to deliver customer great outcomes.

To be considered for this opportunity you must;

  • Be available and flexible to be rostered between the hours of 8.00am to 8.30pm, Monday to Friday
  • Be available to work Saturday's on a rotation basis between the hours of 8.00am to 1.00pm
  • Be available for 2 weeks full-time paid training based at nib Newcastle Head Office

Why join?

You will be part of a driven, energetic and best in class customer service team where you’ll be presented with great opportunities to grow your career. nib offers great employee benefits including discounted health insurance, employee incentive scheme, discounted gym memberships plus you will receive first class training in a supportive team environment all while having access to exciting opportunities to extend yourself.

Don’t miss out APPLY today to be considered for these amazing career opportunities! Suitable applicants will complete an online test and if successful must be available to attend an assessment centre on Thursday 27th April in Gosford with the view to commence in the position on Monday 15th May 2017. For any enquiries about this position please contact Krystle Parker on 4032 7355.

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