customer service administrator in seven hills

posted
job type
permanent
salary
AU$ 53,000 per year
apply now

job details

posted
location
seven hills, new south wales
job category
administration & office support
job type
permanent
salary
AU$ 53,000 per year
reference number
90M0220248_1524705027
phone
00 00
apply now

job description

The Role:

We currently have an exciting Customer Service Administrator role available based in Seven Hills, working for an ASX Listed Company. This company represent a very well known brand in their field. In this role, you will be responsible to provide outstanding customer service to customers across Australia. This role will see you become the “go-to” person when these customers have any concerns or needs. You will be working in collaborative team environment, where the culture is fun, hard working and focused on individual growth and development.

Your typical day:

  • High quality phone, email and website based customer service.
  • Conducting follow-up calls with customers regarding product orders.
  • Maintain current knowledge of products and services.
  • Resolving customer enquiries / complaints in a satisfactory manner to both parties.
  • Logging customer issues and requests in CRM database.
  • Manage first level of inbound contact and deliver first leave of response.
  • Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customers expectations.

Your profile:

  • Experience working in a customer service focused role with good stability.
  • Ability to build rapport, trust and sound relationships quickly over the phone.
  • Confidence and excellent communication skills.
  • Strong computer literacy and CRM database management skills.
  • Positive, self-motivated & result oriented attitude.
  • Desire to succeed & PASSION to assist customers.

What's in it for you?

  • Opportunity to work for an ASX Listed company!
  • Work closer to home with free parking onsite.
  • Real and fast tracked career progression opportunities.
  • Full training provided.
  • Stable, full-time hours working Monday to Friday.

If you require any further information please contact Elise Muscat on 9615 5368 or email elise.muscat@randstad.com.au

Apply NOW. This role won't last long!



skills

Customer Service

qualification

Customer Service

educational requirements

Secondary School/High School