customer service - audio visual products in Western Sydney

posted:
location
Western Sydney, New South Wales
job type
Permanent
salary
AU$ 60,000 per year
reference number
90M0282102_1500276420
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job description

About the Company:
This vibrant and innovative technology distributor has established market leadership over its competitors as a result of their investment in product support, service driving staff and customer focused relationships.

The Role:

The company holds many existing relationships with an impressive number of established buying accounts, their ongoing growth means that this number continues to grown on a weekly basis.

This role will see you become their “go-to” person when these customers have any concerns or needs. You will be working them to provide product advise, general quoting and then following up to ensure their audio visual requirements have been met. Your technical knowledge will allow you to advise the client accordingly, support the sales team and will enable you to build rapport and trust with our valued customers.

Key Responsibilities of this role include:

  • Explain Audio Visual products and services, basic price ranges and answer product related questions from clients.
  • Maintain existing client relationships through regular phone interaction calls targeted at the needs and interests of specific individuals.
  • Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customer’s expectations.
  • Build rapport between yourself and key clients by offering client specific offers and updates on product releases.
  • Answer any website enquiries, complete backorder updates and set up new customer accounts on CRM system.

Your profile will demonstrate:

  • Expert level knowledge of Audio Visual products to assist valued customers.
  • Experience working in a customer service focused role with good stability.
  • Ability to build rapport, trust and sound relationships quickly over the phone.
  • Strong computer literacy and CRM database management skills.
  • Positive, self-motivated & result oriented attitude.
  • Desire to succeed & PASSION to assist customers.

Benefits:

  • You will be rewarded with a competitive remuneration package.
  • Opportunity to grow within an innovative, forward thinking and industry leading company.
  • Excellent corporate office space with free parking.
  • Full training provided, vibrant and supportive team environment.

Apply now:

Please apply now to be considered. Not sure if you have the right skill set? Please call or email Maralen Nehme for a confidential discussion on 02 9615 5365 or maralen.nehme@randstad.com.au

apply now