customer service manager in broadmeadows

posted
job type
permanent
salary
AU$ 90,000 per month
apply now

job details

posted
location
broadmeadows, victoria
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 90,000 per month
reference number
90M0354279_1532390399
phone
00 00
apply now

job description

Customer Service Manager

$90,000 - $110,000 + super

Melbourne

I have been retained by a very fast growing distributor to the construction industry, who are looking to strengthen their customer service team. With plans to almost double in size over the next 12 months, and a 5 year business plan that will see them 4 times as big as they are at the moment, there is a real need to make sure all internal operations and divisions are running as effectively as possible - starting with the customer service division.

The role will see you lead a team of 3 in Melbourne and then a remote team of 4 that are based across 3 different offices – but the team will grow significantly alongside the companies’ growth.

You’ll be putting structure and best practice in place, and leading from the front to ensure a consistent level of service is maintained.

Role – Customer Service Manager

  • Provide leadership and direction to an existing customer service team as the business grows in size
  • Recruitment and retention of further team members
  • To be a hands on leader and very active with your customers as well
  • Work closely with other divisions to ensure seamless teamwork and customer focus.

Person – Customer Service Manager

  • Will be a proven Customer Service Manager, and will be able to demonstrate previous changes and implementations in previous roles that have resulted in better customer service functions
  • Hands on and willing to lead by example
  • Proactive and approachable
  • A real team player with excellent interpersonal skills

Please click ‘apply now’ or send your CV to chris.newman@randstad.com.au for review. Successful applicants will be contacted directly.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service or customer retention or customer service manager or internal account manager or customer support

qualification

none

educational requirements

College/Pre-University