customer service officer - multiple opportunities available in Parramatta

Parramatta, New South Wales
job type
AU$ 25 per year
reference number
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job description

The Opportunity

We currently are recruiting multiple opportunities within the contact centre of the Big 4 Banks. This opportunity will give you exposure to different aspects of the banking world dealing with customers in relation to fraud detection alerts and managing disputes. We are constantly recruiting in this space and require hard working candidates to join the team!

Please note, we are only interested in candidates who have a genuine passion to work within banking & financial services and who want a long-term career!

The Candidate

We are looking for motivated, hard working, driven individuals that are able to work in a highly structured KPI'd environment, delivering exceptional customer service in everything that you do. You will have experience with:

  • Managing your own work flow
  • Excellent customer service
  • Taking high volume inbound calls
  • Liaising with internal and external business customers and delivering the best customer service experience every time. Act with urgency and respond to customer enquiries or requests immediately
  • Invested interest within the Banking & Finance industry
  • Intermediate computing skills
  • High level of accuracy & efficiency, multitasking and excellent attention to detail
  • Excellent time management skills
  • Advanced negotiation and complex problem solving skills - ability to think outside the square
  • Proficiency with multiple systems , and receptive to feedback and training
  • Personal resilience, proactive and service focus

No previous banking experience required but highly desirable. We are looking for motivated individuals looking for a career within banking. The opportunities for growth and development is endless.

The Benefits

  • In return for your commitment to this role you will be given the opportunity to work for an employer that boasts the following benefits:
  • Supportive work environment
  • Supportive management structure
  • Opportunities for career progression
  • Amazing culture

Convenient location located outside of the station


Sales | Contact Centre | Banking | Finance | Sales Consultant | Inbound | Outbound | Customer Service | Inbound | Fraud | Disputes | Resolutions | Retention |
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