customer service officer in bankstown

job type
AU$ 28 per hour
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job details

bankstown, new south wales
job category
call centre & customer service
job type
working hours
AU$ 28 per hour
reference number
00 00
apply now

job description

Are you an energetic, enthusiastic, customer focused individual? Do you have a passion for providing high quality, articulate customer service? Are you seeking immediate work that is guaranteed into the New Year? If you answered yes to the above questions, then we have the perfect role for you.

We are seeking multiple Customer Service Officers to join a fun, vibrant contact centre team for a 4 month contract in Bankstown. You will be required to respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.

The Role –

  • Providing continuous and consistent excellence in the delivery of client services by building rapport and relationships with each client.
  • Provide accurate and up-to-date advice to customers related to entitlements and funding arrangements and assist in making decisions.
  • Accurately and promptly process enrolments, enquiries and payments utilising computerised systems.
  • Identify and convert warm new (No hard sales) business opportunities in line with business development plans and KPIs.
  • Process a broad range of transactional information associated with the enrolled student life cycle to ensure accurate, timely and efficient responses to enquiries from staff and customers.

To be considered for the role you must –

  • Have previous customer service/sales experience
  • Have excellent verbal and written communication skills
  • Have excellent problem solving abilities and retaining information
  • Have intermediate skills in Microsoft Package (Word, excel and outlook)

Desired attributes –

  • Have the ability to work under pressure and work efficiently
  • Be able to learn internal corporate systems and websites quickly
  • Have a positive and resilient outlook
  • Have strong work ethics and be a team player
  • Be reliable and punctual

If this sounds like a role you’d be interested in then please click the APPLY NOW button and submit your CV in PLAIN WORD FORMAT. Please note, due to the expected high applicant rate, only suitable applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service, CSO, Customer service officer, Administration, Government, contract


Not required

educational requirements