customer service officer in inner suburbs melbourne

job type
AU$ 25 per hour
apply now

job details

inner suburbs melbourne, victoria
job category
call centre & customer service
job type
working hours
AU$ 25 per hour
reference number
00 00
apply now

job description

Customer Service Officer – Financial Services (Big 4)

A valued client is currently going through an exciting phase of growth and as a result there are currently multiple opportunities available in one of their top performing offices in the heart of the CBD.

The company

Our client leads the market in providing a truly exceptional level of service to their customers at each interaction point. Working in state of the art facilities, you will be surrounded by passionate individuals who share the same goal of exceeding expectations and delivering on service promise.

This is an exciting chance to step into the world of Banking in a role that has real opportunity for growth and progression working for one of the largest and most reputable Banks in Australia.

The role

As a Customer Service Officer you will be primarily responsible for going above and beyond for your customers through multiple channels (phone and email). There is a strong element of administration involved in this role so a strong eye for detail is essential. You will also be responsible for;

  • Ability to manage multiple priorities that have competing deadlines
  • Upholding the exceptional level of services our client is known and loved for
  • Resolving customer queries in an efficient manner
  • Working within compliance guidelines and requirements
  • Directing customers to the correct department efficiently and professionally

About you

You will be a motivated self-starter with a genuine interest in the Australian Banking industry who lives and breathes providing a customer service experience that cannot be beaten.

  • Experience in a similar Customer Service or Contact Centre role
  • Ability to work well within a team and take direction from Team Leaders
  • Flexible availability - Monday to Friday, this is an on-going temporary opportunity (FULL TIME)


You will be offered in depth training to give you the necessary tools to succeed in the role, as well as on-going learning and support once settled into the role.

  • Monday to Friday
  • Melbourne CBD location
  • $25 - $28/hr + Super

To Apply

If you have the right skills and experience, please follow the link to APPLY or contact Jake Bunyan by emailing your CV to

*** Please note that only Australian Residents / Citizens can be considered for this role ***

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service, Call Centre, Inbound, Outbound, Administration, Banking, Contact Centre


Not applicable

educational requirements

Secondary School/High School