customer service officer in logan city

posted
job type
permanent
salary
AU$ 55,000 per year
apply now

job details

posted
location
logan city, queensland
job category
administration & office support
job type
permanent
working hours
Full-Time
salary
AU$ 55,000 per year
reference number
90M0396336_1574052045
phone
00 00

job description

Calling all transport, logistics and manufacturing customer service officers! Randstad Loganholme is currently seeking applications for an experienced and driven customer service officer to join a leading manufacturer on the south side of Brisbane. This is a permanent full-time role, Monday to Friday to commence immediately.

Our client prioritises strong industry experience. The ideal candidate will have a thorough understanding of supply chain, logistics and manufacturing processes. A key knowledge and understanding of these processes will be extremely advantageous in order to adequately assist customers with their orders and queries. The ideal candidate will also have contact centre experience or experience handling anywhere from 50-80 calls a day. This role requires a high attention to detail and problem solving skills. The right candidate will be required to provide immediate solutions to customers and consequently think outside of the box when required.



Roles include:

  • Dealing with customer and client queries (high volume 50-80 calls p/day)
  • Keying orders – strong data entry skills required
  • Liaising with internal staff to coordinate orders effectively (logistics and operations experience preferred as a key understanding of these processes will be advantageous in assisting customers)
  • Carefully track the logistics of all orders to the client end point and ensure accurate completion
  • Stock Control, Order Processing, Status Updates
  • Assist customers with product availability, promotions and pricing
  • Build strong relationships with customers
  • Liaise internally with sales, distribution and production teams
  • Be strategic and suggest methods to improve efficiency and service to both internal and external customers.
  • Meet customer service team KPIs and Targets
  • Processing and Filing paperwork and documentation
  • Updating and maintaining database records
  • CRM Maintenance



To apply for this role the following is also required:

  • Excellent interpersonal skills, sound organisational and administrative skills
  • Strong data entry skills and exposure to multiple systems
  • 3 years experience minimum in a similar role
  • Office or Procurement experience ideal
  • Ability to work within a team environment
  • Ability to meet deadlines
  • High attention to detail
  • Excellent communication skills
  • Ability to analyse numerical and written information
  • Experience with Microsoft Word, Excel and PowerPoint
  • Ability to pick up new systems quickly
  • Flexible and reliable with a strong work ethic
  • Reliable and own transport


How to Apply:

Please click on the apply button to be considered for this amazing opportunity. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, call centre, administration, admin, data entry, transport, logistics

qualification

1

educational requirements

Secondary School/High School