customer service | part time | transport in Chullora

posted:
location
Chullora, New South Wales
job type
Temporary
salary
AU$ 28 per hour
reference number
90M0292745_1488949864
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job description

This is an exciting opportunity for you to join a large, national transport and logistics company located in Chullora. Our client has established market leadership over its competitors as a result of their investment in customer care support, service driving staff and customer focused relationships. They now seek the services of a Customer Service Representative to work part-time hours, Tuesday, Wednesday and Friday on an ongoing basis. The hours vary from 6am – 2pm and 12pm – 6pm on a rotating roster.

Key responsibilities of the role include:

  • High quality, phone-based customer service
  • Create, alter, confirm and cancel trips/bookings
  • Resolving customer enquiries / complaints in a satisfactory manner to both parties
  • Manage standby bookings
  • Produce and distribute customer reports
  • Provide information and advise on products & services including timetable information.
  • Receive, record and process customer complaints and ensure a prompt follow up response.
  • Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customer’s expectations.

Your profile will demonstrate:

  • Experience working in a customer service focused role with good stability.
  • Transport and Logistics exposure
  • Ability to build rapport, trust and sound relationships quickly over the phone.
  • Confidence and excellent communication skills.
  • Strong computer literacy and CRM database management skills.
  • Positive, self-motivated & result oriented attitude.
  • Desire to succeed & PASSION to assist customers
  • Available to work Tuesdays, Wednesday and Fridays (non negotiable)
  • Flexibility to work additional shifts if required.

What's in it for you?

  • Avoid peak traffic times on the road.
  • Work close to home with parking onsite.
  • Experience working for a large, national company
  • Full training provided.

Please apply now.

If you require further information please call Danielle Jabbour on 9615 5358 or email danielle.jabbour@randstad.com.au

apply now