customer service representative | parramatta | up to $70k!!

job type
AU$ 60,000 per year
apply now

job details

parramatta, new south wales
job category
call centre & customer service
job type
working hours
AU$ 60,000 per year
reference number
apply now

job description

Your new company

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia!

Join a LEADING not-for-profit insurance fund as a Customer Service Representative in their web chat team! Put your social media & tech skills to the test!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales star you will be a first point of contact with customers and a brand ambassador! This is a customer centric role where you are required to assist in resolving various customer enquiries. Some outbound calls will be required. You will represent the brand and be focused on delighting every customer! No two days are ever the same!

Your new role:

  • Responding to all customer enquiries from the website
  • Handling all calls and queries professionally with the aim of building and maintain strong customer relationships
  • Manage any email correspondence
  • Maintain database integrity and compliance requirements
  • Work effectively with your team and other internal stakeholders
  • Adhering to daily, weekly and monthly KPIs

Your skills and experience:

  • Web chat experience is highly desired
  • Financial services and banking experience is highly desirable
  • Demonstrated customer service experience
  • Be self-motivated and positive!
  • Be a team player!

What's in it for you!

  • Full time role, Monday – Friday (please note that this is based on a rotating roster 8am to 8pm)
  • Comprehensive training provided
  • Strong career progression prospects & multiple staff benefits!!

Due to the nature of the role you must be an Australian resident or citizen to apply.
To be considered for this exciting opportunity, please click the APPLY button now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.





educational requirements

Secondary School/High School