customer service representative in Bankstown

posted:
location
Bankstown, New South Wales
job type
Temporary
salary
AU$ 27 per hour
reference number
90M0303943_1496384243
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job description

My client a leading Educational Company are looking for outstanding customer service representatives to join their team based in South West Sydney.

This team provide an outstanding service each day to their prospective and existing students, they are proud and passionate people who believe in what they do and genuinely want to be able to deliver exceptional customer service.

We are looking for people to start in this inbound customer service role ASAP you will be dealing with a variety of enquiries and assisting students with the help, advice and information services they need. You will handle inbound calls and emails and represent the organisation in a friendlyand professional manner. You are responsible for providing outstanding customer service and accurate information.

Purpose of this position:

• To receive inbound calls and provide information and advice in a professional manner
• To handle all email enquiries
• To build rapport with all customers
• Deal with challenging calls in a compassionate and professional manner



Requirements:

  • You have proven customer service experience
  • Prior experience in a contact centre is highly desirable
  • You demonstrate the ability to understand a broad range of needs/wants and match them to appropriate solutions & services
  • You posses well-developed interpersonal skills
  • You are a problem solver
  • You thrive in a team environment
  • Confident and professional written and verbal communication skills
  • You have the ability to navigate through different systems
  • You will have the ability to manage sensitive and difficult phone calls
  • Availability to work Monday to Friday between the hours of 8.30am - 5.30pm

Benefits

  • On site parking available and less than a 5 minute walk from the train station
  • A 2 month contract with potential to be extended
  • $27 per hour plus super
  • A close knit, supportive and high performing team
  • South West Sydney location

If this sounds like a position that you would be interested in and YOU meet the criteria please apply via the link online.

apply now