About the Company
A major Victorian statutory authority in Geelong is offering a fantastic Customer Service opportunity in one of its main locations in Victoria. A valued and integral part of the Victorian government this authority is largely involved with improving Victoria’s livability and economic prosperity.
About the Role
Initially you will be required to manage customers enquires and questions on site in a face to face environment on a part time basis. Dealing with requests and applications on a variety of topics will also be accompanied with an amount of administrative and processing work. The possibility to move into other areas such as testing and more in depth customer service will come from a willingness to strive for improvement. You will predominantly be based in the Geelong office, however may need to travel to Hoppers Crossing or Werribee depending on business needs.
You need to be available to work between Monday - Friday 8:30am - 4:30pm - rosters will not be able to be tailored to individual needs.
You need to be available to commence on November 23rd.
Duties & Responsibilities
Drive high end face to face customer service levels
Deal with enquires and applications for services
Perform administrative duties for processing enquires
Communicate and interact with the team across the site
Once experienced – move into testing and feedback team
Providing cover if needed in nearby smaller sites
Abide by professional policies and procedures in place
Skills & Experience
Previous face to face customer service experience
Proof of resilience and ability to focus on current tasks
Ability to deal with sometimes sensitive or personal material
A full, preferably clean, driving license
A “How can I help attitude?” not “I can’t help” attitude
Proven clerical and money handling skills
A good understanding of Victorian road laws
Professional and impeccable presentation
Ability to learn and retain knowledge quickly and effectively
Culture & Benefits
This a fantastic opportunity to join a large Victorian institution based in Geelong, with training in Kew. With a team of over 30 staff on site you will be given training and support to get you up to speed fully on the role. With a great team environment built on support and teamwork you will gain a vast knowledge of a useful industry.
If you feel that you would be suitable for this role and match all the requirements above then please submit your resume in WORD format. Alternatively you can contact Tarryn Hogan for any further enquires you may have on the role.