customer service representative in Pymble

posted:
location
Pymble, New South Wales
job type
Permanent
reference number
90M0281373_1489111078
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job description

About the role:

Our client is a global leader in the fleet management industry. They are looking for a confident and self motivated administrator who has a passion for customer service to join their close knit team. You will be someone who thrives on working in a fast paced environment and is constantly willing to go above and beyond to insure customer satisfaction with both internal and external stakeholders.

This is an exciting time to join this company as they are growing rapidly in Australia and this is a newly created role. This newly created role will provide you with a lot a variety and no two days will be the same. You will be responsible for the day to day running of the office as well as having customer contact and providing administrative support to the wider team.

Day to day you will be responsible for:

  • Providing a high level of customer service both over phone and email
  • Timely and effective handling of consumer calls, emails, and faxes
  • Managing and resolving customer complaints
  • Updating customer database
  • Reporting
  • Organising meetings and booking meeting rooms
  • Maintaining the office/kitchen
  • Liaising with client and stakeholders
  • Providing general administrative support to the team

To be successful in this role you will have:

  • Previous experience in an administration/ sales support or customer service role
  • Intermediate MS Office skills
  • Excellent verbal and written communication and negotiation skills
  • Excellent spelling and grammar
  • Strong organisational skills
  • Ability to work independently and as part of a team
  • Capacity to meet deadlines and work under pressure
  • Sense of urgency and capable of prioritising
  • Positive attitude and willingness to 'go the extra mile'

What's in it for you:

  • Close to transport
  • On going training and up skilling
  • Career progression

This role is to start immediately and we are interviewing now. If you believe you fit the above description, have experience in a similar role, enjoy dealing with customers, strong administration skills, a 'can do attitude' and a strong work ethic don't miss out on this opportunity. Althernatively please contact Claire Anne Murphy for a confidental chat. SK926423A

skills

Customer service, inbound, administration, administrator
apply now