customer service & sales, start asap! in Tamworth CBD

Tamworth CBD, New South Wales
job type
AU$ 54,105 per year
reference number
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job description

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia!

Join a LEADING not-for-profit insurance fund as a customer service and sales superstar!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales star you will be a first point of contact with customers and a brand ambassador! This is a customer facing role within a retail branch combined with an element of sales where you are required to assist in resolving various customer enquiries. You will represent the brand and be focused on delighting every customer! No two days are ever the same!

This role is part-time at 15 hours per week. Your shifts may rotate weekly.

You will be working Monday – Friday and this role is $54,105 package pro rata.

Flexibility to work on the weekends when required is necessary.

Based in Tamworth your role will involve:

  • Consistently providing outstanding face to face customer service
  • Building rapport with their members and help continue their reputation as the 'easiest health fund to do business with'
  • Meeting strict sales KPI's and targets
  • Processing of claims
  • Identifying which products and services best align with the customer and up-sell and cross-sell accordingly
  • Focus on continuous improvement

To be considered for this role, you are required to:

  • Demonstrate strong written and verbal communication skills
  • Demonstrate experience in sales and customer service
  • Experience within insurance is highly desired
  • Have highly effective negotiation skills
  • Posses well-developed interpersonal skills
  • Demonstrate empathy
  • Be a problem solver
  • Thrive in a team-based and sales environment

What’s in it for you!

  • Have a large and reputable company on your CV!
  • Achieve a work-life balance working part time!
  • Receive healthcare discounts and study assistance benefits!

If you are interested in this opportunity please click to apply now, as this role is moving quickly! For any further information please contact Anita Ivanoski on 8215 1021

Please note, Australian citizenship or permanent residency is essential for this role.

apply now