customer service - sap r3 essential in Macquarie Park

Macquarie Park, New South Wales
job type
AU$ 28 per year
reference number
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job description

Our client is a global and well recognised company wiith a wide range of products and huge customer base. Seeking an outstanding candidate to join their team on a ongoin temporary basis.

Responsibilites of the role;

  • Inbound Call Management and customer service
  • Ensure customer calls/emails are attended during customer service business hours as per set goals/KPIs
  • Engage and manage key stakeholders including Product and Sales Managers, Channel Partners, End customers and greater CS and Operations Team
  • Build and maintain customer relationships to maximize customer retention
  • Resolve customer queries and complaints within 24 hours
  • Engage with 3rd party logistics providers for warehousing and transport related matters
  • Order Processing in SAP. Ensure orders received via fax/email before the cut off time are processed on the same day
  • Investigate and process customer returns and warranties
  • Place orders with factories in SAP, and with third parties when necessary
  • Stock movements between stock locations
  • Back order management
  • Participate and complete annual stock takes & inventory reconciliations
  • Reporting as required

Skills Required:

  • Bachelor’s Degree in Commerce, Finance, Logistics, Supply Chain or similar
  • Experience using SAP - R3 - MP1
  • Minimum two years professional customer service experience
  • Interpersonal skills, ability to deal with people at all levels
  • High level of accuracy
  • Computer literacy - intermediate level in Microsoft Office applications

If you meet the above criteria please contact sarah mcguinness on 0282151013

apply now