customer service - web chat services - unique opportunity! in Brisbane

Brisbane, Queensland
job type
reference number
apply now

job description

Randstad are currently recruiting for a client that have a number of fantastic opportunities for individuals with a passion for customer service. Our client has such a fantastic work culture you will never want to leave! Fancy playing a game of uno with your colleagues while you work? Do you love having a chat? Do you have a fun and bubbly personality? Then this role was made for you!

This role is an entry level positions answering enquiries about tech products. These products have a fantastic reputation in the market and are a leader in their industry on a global scale. Products you will be discussing with customers include mobiles, tablets, laptops and personal computers via we chat. You will have a strong focus on building customer relationships and creating buzz about the brand.

Customer Service Advisor - Chat

  • Acts as a first point of contact to customers who are interested in purchasing a client product
  • Engages with the customer via webchat to answer enquiries
  • Explain product features and benefits to suit the customers needs via webchat
  • Takes a consultative approach to find a product best suited to customers lifestyle and specific requirements
  • Stay updated on current products and technology

Role details:

  • Start date: 26th July
  • 6 month contract with possible extension
  • Full availability required between Monday to Friday: 7am to 9pm and Saturday: 9am to 6pm.
  • 5 days per week on a rotating roster - 38 hours total
  • Brisbane CBD location - easily accessible by train and public transport

The successful applicant will possess:

  • Willingness to go above and beyond with the customer
  • Build rapport with customers and create excitement about the brand
  • Good written and verbal communication
  • Strong problem solving skills
  • High attention to detail
  • Computer literate and type over 40WPM
  • Interest in technology products desirable

What are the benefits?

  • Opportunity to take your customer service experience to the next level gaining experience with an organisation at the forefront of their industry
  • Potential for long term opportunities
  • Fantastic team culture - friday night drinks; social events and have fun while you work!

apply now