customer service in Smithfield

Smithfield, New South Wales
job type
AU$ 55,000 per year
reference number
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job description

Randstad is currently seeking a customer service specialist for our client, a global player across multiple industries in the manufacture, supply and service of broad range of bearings and seals. Due to rapid growth of the division, an opportunity has arisen for a mechanically minded/trades qualified individual with a sales/customer service background to work in their Industrial Seals division.


  • Provide exemplary customer service and internal sales support
  • Accurate and effect processing of quotes and orders
  • Provide quotations & offer solutions
  • Upsell and cross sell other areas of the business
  • Hit and exceed personal and company KPI’s in order to enjoy the bonus incentive scheme
  • Handle and resolve customer complaints
  • Provide relevant, accurate and timely information to customers, distributors and internal staff
  • Maintain accurate customer databases
  • Place purchase orders for the production team to meet required delivery deadlines
  • Liaise with Freight Companies, Suppliers, external customers (inbound calls), colleagues from across the business

About you:

  • You have experience and knowledge of customer service principles and practices
  • Excellent phone manner
  • Excellent organization skills
  • Effective interpersonal and communication skills
  • Product knowledge: Industrial Seals (compulsory) + bearings, lubrication, power transmission, condition monitoring and the mechanical engineering services industry (advantageous)
  • Forklift license (advantageous)

In return a base salary of $60,000-$65,000 + 9.5% Super + Exclusive benefits (e.g. life insurance) will be offered, a bonus structure upon completion of 1 year employment AND excellent career progression with a global leader.

Please apply directly by clicking apply now and submitting your resume in word format.

For a confidential discussion, please call Danielle Jabbour on 9615 5358, or email

apply now