customer service|contact centre - parramatta - health insurance

job type
AU$ 61,500 per year
apply now

job details

parramatta, new south wales
job category
call centre & customer service
job type
working hours
AU$ 61,500 per year
reference number
00 00
apply now

job description

This is your chance to join a reputable and well-known health insurance company as a Customer Service Consultant. Based in Parramatta and working within a contact centre environment you will be responsible for handling a myriad of customer enquiries as well as upselling key products and services. In this organisation, as the cliché goes - "the customer is always number one!" You will also be responsible for managing long term client relationships so your passion for customer satisfaction and service delivery will be key. There is strong career progression and opportunities as well as a friendly and positive workplace culture. We are seeking someone with a passion for the health insurance industry and who is driven, positive and sales savvy. No two days are ever the same!

Your key responsibilities as a Customer Service Consultant are:

  • Responding to inbound customer enquiries and also making outbound calls to members re their health insurance requirements
  • Handling all calls professionally with the aim of building and maintaining strong customer relationships
  • Manage any email correspondence
  • Maintain database integrity and compliance requirements
  • Work effectively with your team and other internal stakeholders
  • Adhering to daily, weekly and monthly KPIs

Your skills and experience:

  • Exceptional customer service ability
  • Demonstrated sales experience
  • Excellent communication skills
  • Demonstrated initiative
  • Experience in call centre/contact centre desirable, however, not essential
  • Self-motivated and positive
  • Team player
  • A desire to progress your career within the health insurance sector

What's in it for you!

  • Full time role, Monday – Friday (please note that this is based on a rotating roster 8am to 8pm)
  • Comprehensive training provided
  • Supportive management
  • Strong career progression
  • Multiple staff benefits
  • Ability to earn commission on sales
  • Have a prestigious company on your CV!

Due to the nature of the role you must be an Australian resident or citizen to apply.
To be considered for this exciting opportunity, please click the APPLY button now

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


customer service, sales, call centre



educational requirements

Secondary School/High School