disputes in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Temporary
salary
AU$ 60 per year
reference number
90M0302465_1496214052
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job description

Full Job Description

Are you a successful Client Liasion officer who has a strength for problem-solving, being emphatic and overcoming challenges? Our client, a global investment bank, is currently looking for a motivated Disputes/Resolutions Officer based in Sydney CBD. This is a fantastic opportunity for you to gain valuable experience within a leading global investment bank and really excel your key strengths and demonstrate your passion for client services.


We are looking for candidates from a financial services background who can successfully demonstrate strong experience and knowledge of working in internal or external resolutions and disputes (IDR/EDR). Using your empathy, negotiation and of course client service skills, you will be able to enhanced performance and higher levels of service across the division. This is a perm position based in the heart of the CBD and interviews will be taking place asap.

About the role

  • Multi-tasking across the Client Liason team
  • Managing IDR (internal dispute resolutions) complaints in an effective and timely manner
  • Providing information and resolutions to clients/advisors
  • Ensuring SLA's are met
  • Communicating with the larger team and internal stakeholders to ensure complaints are resolved
  • Providing exceptional communication through to external dispute bodies

About you

  • A passion for problem-solving and client service
  • High levels of empathy and interpersonal skills
  • Strong and recent experience with either IDR or EDR is essential
  • Previous experience within financial services is highly desirable
  • Knowledge of compliance and financial products
  • Exposure to escalations and complaint handling and ability to be highly resistant
  • Ability to action cases effectively
  • Attention to detail and the ability to overcome obstacles

Your Benefits

  • To have a global investment Bank on your CV
  • Career progression and long-term opportunities
  • Kick start your career in the Banking industry
  • Close to Public Transport - In the heart of Sydney CBD

How to Apply;
To apply online, please click on the appropriate link

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