We are working with a highly regarded global bank that is looking to bring in Fraud specialists to review cases and interact with customers, merchants and internal stakeholders.
Handle dispute referrals to Fraud Operations from internal stakeholders
Review cases referred as per procedure to determine outcome
Handle chargeback related queries and system referral queues
Interface with clients (as may be required) to resolve disputes
Interface with merchants to resolve disputes and gather information relating to disputes
- 2 years proven experience gained in a Dispute/Fraud focused role within Banking
- Strong understanding of chargeback process and merchants
- Strong analytical/investigative skills and ability to multitask.
Please contact Henry Sparshott on 0282983807