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hardships/collections officer in Parramatta

Parramatta, New South Wales
job type
AU$ 32 per hour
reference number
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job description

Full Job Description

Are you a successful collections or hardships officer who is looking for your next step? This is a fantastic opportunity for you to gain valuable experience within a leading multinational Bank located in the heart of Parramatta. We have multiple collections positions available and are currently seeking highly motivated and dedicated candidates to join a collaborative and successful team.

Collections and Hardships is a great role to gain strong experience dealing with a variety of customers. With previous customer service experience, this will be a great chance for you to really drive your career and expand your skill set. Using your empathy, negotiation and of course customer service skills you will be able to help customers through a difficult time.

Our client is currently seeking applicants who have a strong customer service background. This role will be a maternity cover, full-time position with the potential to be extended/made perm.

Key Responsibilities

Hardships (Personal Loans and Credit Cards):

  • Performing Hardship function for all Retail Lending Products
  • Ensure regulatory deadlines are met in executing Hardship assessments of our customers
  • Performing collection activity on Personal Loan / Credit card products
  • Ensure that the Collections targets are met both individually and as a team
  • Ensure that Call coaching & Call monitoring reviews are passed at the benchmark set

Skills & Experience

  • General banking experience preferred or strong customer service background
  • Past hardships experience preferred although not essential
  • Call centre experience preferred
  • Will need to demonstrate willingness to learn hardships
  • Ability to build rapport quickly and show empathy
  • Exceptional problem-solving skills
  • The desire to work within a fast pace environment.
  • A want for a career in banking
  • MUST have full work rights and consent to a background check (AFP)

The Benefits:

  • Long term temporary position with potential to be made permanent
  • Attractive hourly rate - $33.00 per hour plus super
  • Fantastic Parramatta location near public transport
  • Highly reputable/multinational bank
  • Work/life balance

Please press the APPLY button now to be considered for this opportunity. Alternatively, you can call Holly Butcher on 0282151038 for a confidential conversation.


collections, mortgages, home loans, hardships, Personal Loans and Credit Cards
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