ict support officer in Dubbo

posted:
location
Dubbo, New South Wales
job type
Contract
reference number
90M0303138_1493967519
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job description

  • 6 Month Initial Contract (rolling
  • Government Organization
  • Career Progression & Development

Outline:

The role delivers and supports ICT services and provides diagnosis and resolution of incidents and deployment of the department’s standardised infrastructure, hardware and systems.

Responsibilities:

  • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support.
  • Provide and maintain ICT support services in accordance with the department’s standards, policies and operating procedures and agreed service levels.
  • Assist the ICT Senior Support Officer in the deployment, maintenance and improvement of the department’s standardised ICT systems.
  • Assist senior team members during major service interruptions as directed.
  • Escalation of relevant incidents, requests and problems

Requirements:

  • Relevant tertiary qualifications in ICT or equivalent experience.
  • Current Drivers Licence with a good driving history record.

Please send your CV using the 'apply now' link OR Nathan.ly@randstad.com.au

skills

service desk, desktop, IT, ICT, hardware, software, troubleshoot, support, customer service, officer
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