internal service representative - it in st leonards

posted
job type
permanent
salary
AU$ 50,000 per year
apply now

job details

posted
location
st leonards, new south wales
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 per year
reference number
90M0358704_1534924828
phone
00 00
apply now

job description

Our client, an IT based company located in St. Leonards is looking to recruit multiple Customer Service Representatives to start immediately. You will be working for one of the industry’s leading distributors of IT products, specialising in security, networking, storage, unified communications and product service renewals. This role will be ideal if you have a keen interest in the IT industry or are looking for a full time permanent role to get your foot in the door with a progressive company.

The company’s “flat” management structure, open door policy and communication philosophy create a unique, refreshing and innovative work environment. They believe in career progression and continual development of people to enable and encourage performance based culture.

Duties and responsibilities include:

  • Internally support resellers in every aspect of the sales transaction from initial needs consultation through to order tracking and delivery.
  • Provide assistance to resellers in constructing quotes, orders and bills of material for vendor solutions sold by the business.
  • Analyse customer requirements and promote consideration of the business’ products and services to fill requirements.
  • Establish transaction level relationships within customer organisations, focusing on fulfillment and sales staff.
  • Work with executive management and channel development managers within the nominated account list.
  • Analyse current system processes and contribute to existing/new development initiatives.
  • Develop and maintain strong links with vendors, competitors, and other industry entities to ensure you are up to date with trends, issues and developments.

The ideal candidate will possess the following attributes:

  • Effective organisational, prioritisation and time management skills
  • Attention to detail and openness to customer feedback
  • Interest in personal development and learning
  • Customer Service focus with strong communication skills
  • Proficiency in Excel and Microsoft Outlook
  • Previous experience with Salesforce or other CRM systems

For the right candidate who is committed, punctual and are career motivated, you will be able to benefit from the stability that this role offers, whilst working for a well-known brand within a friendly, fun team. If you require further information please call Mariana Yousif on 02 8215 1036 or email mariana.yousif@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Administration, quotes, order entry, data entry, customer service, SAP, admin, sales support, sales admin, sales administrator, administrator, IT, internal sales, service

qualification

none required

educational requirements

Secondary School/High School