junior account manager - homewares/home design in Northern Suburbs Melbourne

Northern Suburbs Melbourne, Victoria
job type
AU$ 50,000 per year
reference number
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job description

Our client has been exciting its customers by creating style in the home for over 30 years. They are a leading supplier of homewares and kitchenware in Australia and New Zealand, whilst also exporting to countries in Asia, Europe and North America. Working with over 3000 independent retailers, and supplies most of the major (Myer, David Jones, Freedom – to name a few) and mini major chain stores across broad product categories. Ultimately, their goal is to deliver the best quality products backed by customer service that is second to none.

Primary Purpose

The purpose of this role is multifunctional by providing administrative support to the sales team in order to promote and increase sales. Another part to this role is contact and qualify new leads and dormant customers in order to turn them into ongoing accounts as well as look after non retail customer under $1000 per year.

Responsibilities & Accountabilities

Support the sales team including but not limited to:

  • Prepare accurate submissions
  • Accurate completion of customer order sheets/ data forms I tech sheets
  • Organise samples for major accounts with buying or customer care team and monitor the return of samples where required
  • Organise photography of exclusive samples as required
  • Produce sales reporting as required
  • Update and distribute customer range sheets to relevant sales team members
  • Produce promotional material for use by the sales team
  • Build and maintain customer email database for use in sales generated promotional
  • Assist with preparation for key selling events

Telesales / Outbound Sales

  • Qualify all new leads and either pass to the appropriate sales person or handle internally
  • Should a customer be non-retail / non commercial (eg — interior designer) then look to handle internally
  • Reactivate dormant accounts where appropriate
  • Represent Albi at National trade Fairs
  • Service customers who come to the showroom as required

Experience Required

  • Sales administration experience preferred
  • Retail sales
  • Passion for homewares and design
  • Telesales or customer service experience highly regarded

Skills, Abilities, Knowledge

  • Ability to work as part of a team
  • High level of organisational and time management skills, including attention to detail and accuracy
  • Proficient in relevant computer applications such as MS office, particularly Excel and outlook, powerpoint
  • Demonstrate an ability to work in a fast paced environment
  • Excellent written and verbal communication skills
  • Ability to build relationships across a broad range of stakeholders
  • Excellent phone manner
  • Strong customer service ability

On offer is not only a terrific opportunity to join a growing business with a great culture but also the attraction of joining a company that enjoys promoting from within and can offer excellent career progression.

To apply in confidence for this position or similar please hit the "Apply Now" button below or contact Lindsay Smart on (03) 8319 1108 for a confidential discussion.


sales- interior design/ homewares
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