member services | private health insurance in Melbourne CBD

posted:
location
Melbourne CBD, Victoria
job type
Permanent
salary
AU$ 50,000 per year
reference number
90M0309713_1498546857
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job description

Overview

This is an exciting opportunity to work for an industry leader within the priavte health insurance sector, due to business growth they are seeking x5 Member Services to join their high performing team. As a members own health fund they focus on delivering a superior service to their members’ thereby increasing engagement and satisfaction. Day to day this role will see you handling inbound calls from members in regards to product and service enquiries.

Key Responsibilities;

  • Manage inbound calls from members
  • Provide detailed service and product information
  • Provide a superior level of service
  • Build strong working relationships with key stakeholders
  • Manage any member complaints
  • Update and maintain member records
  • Work within SLA’s

Key Requirements;

  • Excellent written and verbal communication skills
  • Previous experience customer service experience
  • Passion for going above and beyond for customers
  • Previous experience in health insurance will be highly regarded or financial services
  • Available to work on a roster Monday - Thursday 8.30am - 8pm Friday 8.30am - 6pm

To Apply

To be considered for this exciting opportunity, please click on the 'apply' button below or for a confidential discussion contact Hannah Ebers.

apply now