online ecommerce coordinator in Dandenong South

posted:
location
Dandenong South, Victoria
job type
Permanent
reference number
90M0302766_1493796304
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job description

Overview:

We are proud to be recruiting for one of Australia's leading skin care and pharmaceutical companies based in Dandenong South.

The purpose of this position is to manage the company eShop and coordinate content across the brands online assets.

DUTIES:

Manage the eShop

  1. Ensure product information is updated daily on the site
  2. Liaise with Master Material Master Data Manager to maintain supersession’s and new products
  3. Ensure the SAP data fields are maintained
  4. Handle customer enquiries including refund process, updating sales orders & liaising with tracking and delivery enquiries
  5. Plan and create promotions and deals within the shop
  6. Oversee the advertising, SEM and eDM campaigns to drive traffic to eShop
  7. Create and deliver ongoing reports back to business
  8. Create and maintain processes and manuals relating to eShop

Social media and existing platforms content building

  1. Manage and coordinate the online engagement and content plan for brand platforms
  2. Assist with creating and uploading online content across all platforms and social media
  3. Assist with creating video and other visual content as needed
  4. Coordinate and maintain reporting and analytics.
  5. Implement email marketing campaigns

Champion the brand Online

  1. Stays up to date with relevant current and future social media platforms, including digital forums and health & beauty blogs
  2. Tracks and reports on competitor activities
  3. Admin duties as required (please note there is a strong element of coordination and administration to this role so eye for detail is vital)

Professional Skills

  • Ability to represent the brand professionally, especially when dealing with customers
  • Understand organisational objectives and link them to personal targets and role

Experience

  • Passion and understanding of the skincare industry, including key players and trends
  • managed ecommerce platform, including setting up processes and procedures
  • Understand or experience with processing orders in a business software platform
  • Ideally have worked with SAP

Competencies

  • Able to identify goals, be self motivated, decisive, ambitious, and drive for improvement
  • Use an innovative approach to find and promote ideas and the value of new opportunities to gain new exposure for business
  • Strong interpersonal relationships with an ability to see the bigger picture
  • Ability to manage multiple deadlines and deal with a number of stakeholders at one time
  • Resourceful and creative approach to ambiguous situations
  • Quality orientation, appreciation of brand guidelines and attention to detail

Personality

  • Enthusiasm, positivity and a proactive attitude are essential
  • A high degree of ownership and responsibility
  • Promote and work by the brand's philosophies and values
  • A commitment to honesty
  • A professional loyalty to their employer including maintenance of confidential information
  • Self confident
  • Empathy – ability to identify with another person’s situation
  • Presentable and appropriate appearance and attire required for all occasions
  • Professional and personable manner

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