This is a customer service role that comes with many benefits. You will be joining a Global Organisation. Working within their state of the art call centre. You will be provided with fantastic training programs. Why? Because they see this role as a stepping stone to a long term career with them. Being global, there are many future career opportunities available.
About your new role
As a customer service representative you will be making calls to customers. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will need to update and maintain accurate records of each call on the database. You will need to have a commitment to customer service and an ability to make quick and accurate decisions.
Make outbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfaction
What you will need
The customer service representative is often the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment.
Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environment
This is a great opportunity
This is an opportunity to work for a global organisation. You will be working on contracts for large Federal Government clients. This company employs an inclusive and diverse workforce, with a great office environment. They celebrate events, and have cake days. When you’re on your break you can enjoy a game of table tennis or relax in the onsite cafeteria.
Team celebrations - fun environmentOngoing training programs to ensure your successReal future career opportunities - they are global!Rewards and recognition programs
If you are ready to apply for this opportunity as an inbound customer service representative, please select “Apply Now”.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.