sales customer care consultant in Newcastle

Newcastle, New South Wales
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job description

Recently, nib was the proud winner of the 2017 Best in Class Contact Centre and Best People and Culture in Australia Award. Newcastle is nib’s home and lucky for us their award winning contact centre is expanding due to their impressive business growth and success. nib believes its greatest strength is it’s people, and there has never been a more exciting time to join the nib team!

True to their status as the fastest growing private health insurer across Australia and New Zealand, nib’s vision is to provide their customers with affordable private health care when and where needed, but they want to do more and they are!! As a leader in the industry, nib know that by recruiting the very best sales people who enjoy success from their genuine customer engagement, they are in turn continuing to build their customer satisfaction daily.

As a Customer Care Consultant you will be an "elite" performer with a passion for providing the absolute highest quality of service with every customer interaction. You will naturally engage in building relationships with customers through inbound and outbound calls and achieve sales by identifying your customer’s needs through effective questioning, active listening and making every customer contact count.

What are we looking for?

If you love having “human” conversations with proven experience in providing a premium service across a diverse customer base, we want to hear from you. Ideally you will be naturally inquisitive and resilient with an ability to articulate, listen and communicate to effectively identify customer needs along with providing customers with solutions to solve their problems. You will communicate appropriate policy and product information by outlining features and benefits with a passionate, motivating and positive delivery. You will be goal focused and enjoy working within a target driven environment which will see you contribute towards nib’s overall business success. Someone who is technically savvy and comfortable to navigate through various platforms and databases will adapt well in this fantastic role.

To be considered for this opportunity you must;

  • Be available and flexible to be rostered between the hours of 8.00am to 8.30pm, Monday to Friday
  • Be available to work Saturday's on a rotation basis between the hours of 8.00am to 1.00pm
  • Be available for 2 weeks full-time paid training based at nib Newcastle Head Office with the commitment of no leave during training

Why join?

If you are chosen to be part of this industry leading organisation you will be joining a motivating, energised and dynamic team with an established quality customer base. You will be provided with ongoing training, coaching and development along with being guided by a strong, supportive leadership team who offer an amazing reward and recognition program. You will feel part of the nib team in no time!

Don’t miss out APPLY today to be considered for these limited opportunities! Suitable applicants will need to complete an online form and assessment to continue through the application process. Successful applicants beyond this point must be available to attend an assessment centre on Tuesday 4th July 2017 with the view to commence in the position on Monday 17th July 2017. For any enquiries about this position please contact Elyse Connor on 4032 7357.

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