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sap application support (ariba) in Sydney CBD

Sydney CBD, New South Wales
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job description

My client recently rolled out a new Ariba IT system to support how the business engages their suppliers. The roll out is in the early phase and this individual will draw upon their technical knowledge

The following skills/experience are essential for the position:-

  • Resolving escalations from end users regarding application issues and queries
  • Acting as an internal technical reference point
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
  • Working with internal stakeholders (Accounts Payable and IT) to ensure issues are resolved
  • Negotiating timeframes for solution implementation with users and updating users on progress during problem resolution
  • Analysing workflow to create process maps and isolate areas of potential improvement
  • Working with external suppliers to resolve business process issues
  • Delivering training courses regarding both technical and business skills to end users
  • Ensuring high level technical queries are escalated to support desks according to established procedures.

Key Skills

  • Strong technical knowledge of SAP applications (particularly Concur and Ariba)
  • Strong analytical and problem solving skills
  • Good time management and communication skills
  • Ability to manage multiple problems at once and prioritise issues
  • Strong customer service focus

If you have the above please "Apply Now" (or email you resume to Brendan Arentz on brendan.arentz@randstad.com.au) or feel free to give me a call on (02) 8235 3335

apply now