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service desk manager / desktop support manager / euc manager in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Permanent
salary
AU$ 140,000 per year
reference number
90M0232960_1478824544
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job description

Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation

The prime primary responsibility for the Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation - is to manage, improve and drive a core operational support IT team to their full potential. The role of Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation - will also have an extensive project leader aspect and will actively be involved in a number of projects, particularly within Cloud; Office 365, Azure, Identity and Access control.

This is a newly created role of Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation - will have to formulise process and procedure for the ongoing support of the team. The team will be a crucial focus within the business and it’s expected that this team is a high performance service orientated team, as well as being responsible for day-to-day escalations for the Australian region. banking organisation


KEY DELIVERABLES AND RESPONSIBILITIES of Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation – role:

  • Design, implement and manage continual improvements to the IT Support process, with a focus on working within an Agile support environment.
  • Management of a small IT support team of 4.
  • Responsibility for all IT desktop support operations and management of support teams, including hands-on overseeing responsibilities when needed.
  • Responsibility for IT operational Infrastructure, Service Desk, Desktop and Identity Access, by phone, email and walk up/client facing support and other functions related to this technology environment
  • Responsibility for IT operational budgets and spend analysis; financial accountability for IT support related costs
  • Driving of ongoing user training and education program
  • Mentor and support career development of the department
  • Relationship management with business partners, vendors, and third party providers

POSITION REQUIREMENT

  • 10+ years IT experience with Desktop/Service Desk/EUC roles
  • 3+ years within IT Operations Management
  • Strong IT management, with focus on Desktop, Cloud, Office 365 and Azure
  • Excellent communication skills
  • Technical Infrastructure background

Financial services experience ideal.

COMPETANCIES
• Leadership, innovation, strong operational discipline and problem solving skills
• Able to think creatively to deliver solutions.
• Managerial presence

Please apply using the apply now button or directly email paul.bonnick@randstad.com.au


Service Desk Manager / Desktop Support Manager / End User Computing Manager / EUC Manager –Service Desk, Desktop, Office 365, Agile, Azure – banking organisation


skills

Service Desk Manager / Desktop Support Manager / EUC Manager
apply now