service desk specialist - norwest location in sydney

posted
job type
permanent
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job details

posted
location
sydney, new south wales
job category
IT & ICT
job type
permanent
reference number
90M0345952_1525412633
phone
02 8298 3868
apply now

job description

Australian IT Services Company who is expanding requires a 2 x Permanent Level 1 Helpdesk Analyst for their offices in North West Sydney.

The role of a Help Desk Analyst is to provide remote support via phone, email and remote access for external clients. You will be responsible for responding to initial requests and resolving if possible.

On a daily basis your responsibilities will include:

  • Providing level 1 technical support via email and phone in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues and ervices queries.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Logging faults via ITIL ticketing system.
  • Take on average of 40 – 50 calls per day.

To be successful in this role you will have:

  • Good exposure in a similar IT help desk position.
  • Microsoft certification – Highly Desirable.
  • Good working knowledge of Active Directory & Exchange
  • Solid customer service skills and troubleshooting experience.
  • Have worked with Windows 7 or 8.1.
  • Strong Microsoft skills.
  • Excellent verbal and written communication skills.
  • Good time management skills.
  • Clear, concise and polite phone manner.

An excellent package is on offer for the successful candidate consisting of Base + Super + training + career progression.

A car is required as public transport is limited.

Please call Patrick Egan @ Randstad Technologies on 02 8298 3868 or just hit the apply button below.



skills

Service Desk Specialist - Norwest location

qualification

Microsoft certification – Highly Desirable.

responsibilities

The role of a Help Desk Analyst is to provide remote support via phone, email and remote access for external clients. You will be responsible for responding to initial requests and resolving if possible.

educational requirements

Associate Degree/Diploma