superannuation helpline in melbourne cbd

job type
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job details

melbourne cbd, victoria
job category
call centre & customer service
job type
working hours
reference number
00 00
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job description

This will be a great opportunity to be apart of 60,000 employees globally - working as an experienced Contact Centre Consultant within this superannuation helpline team.

As the front line for member services this superannuation helpline services team your responsibilities include but are not limited to;

·Providing exceptional customer service to delight each member
·Resolve inbound inquiries and provide general advice to members on superannuation products
·Build strong relationships of trust with members and internal colleagues
·Handling a high volume of inbound calls, and updating relevant CRM systems
·Achieving Key Performance Indicators, with a focus on call quality

Benefits of working at our client;

·35 hour working week, full time permanent position- candidates must have full working rights
·No weekend work! Monday – Friday hours between 7am – 8pm
·Amazing training and development program; support to obtain Certificate III in Financial Services, Certificate III Customer Contact and RG146- career progression available after 12 months in this particular role
·Fruit baskets twice a week, coffee, biscuits and great break out areas
·Brand new corporate offices 3 minutes from Southern Cross station
·Professional environment where your career path really matters and is supported in our global organisation
·Great team environment with genuinely energetic and supportive colleagues

We would like to meet with candidates who have experience within super, insurance, customer service background or graduates from a financial services specialisation.

To express your interest, please click on the appropriate link with your update CV

Candidates be available to start in JAN/FEB 2019 and attend an assessment centre ASAP

Only successful candidates will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Superannunation Hotline Inbound Customer Service


Inbound customer service
financial services

educational requirements

Secondary School/High School