supervisor/team leader in Gold Coast

posted:
location
Gold Coast, Queensland
job type
Permanent
reference number
90M0296165_1497403334
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job description

A fantastic opportunity to join a fast paced, forever evolving, growing business located just of the M1 in Yatala. Our client offers enormous job satisfaction as you take control, lead, and influence a growing team.

Responsibilities:

  • Leading an initial team of 3, coaching, developing ongoing and through monthly 1:1
  • Identify areas of potential efficiency improvements
  • Team and individual reporting
  • Develop action plans to optimise performance and rive continuous improvement
  • Respond to general and escalated enquires from customers, clients, and team members
  • Drive team engagement

The successful candidate:

  • Previous leadership experience within a customer service team
  • Experience of coaching and managing a team to meet set KPI’s
  • A strong understanding of call centre metrics
  • A proven ability to address performance issues

If you meet the above selection criteria and are interested in discussing this opportunity further please submit your application today and you will receive a response within 24 hours.

apply now