support engineer - sydney cbd

posted
job type
permanent
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job details

posted
location
sydney cbd, new south wales
job category
IT & ICT
job type
permanent
working hours
Full-Time
experience
5 years
reference number
90M0367381_1542264822
phone
0282353326
apply now

job description

Global security management solutions organisation is setting up a brand new Sydney CBD office and is looking for Support Engineer to join the team on a permanent basis.

The Support Engineer will be providing first and second level support to worldwide clients.

Responsibilities include:

  • Provide technical assistance for customers worldwide and adhere to SLA’s.
  • Overseeing customer system incidents and ensuring these are resolved.
  • Troubleshoot and resolve customer problems.
  • Establish root cause of problems and come up with ideas and solutions.
  • Collaborate with engineers on product issues.
  • File bug reports when necessary and escalate cases to the engineers.

You must have the following skills:

  • Must have experience with Linux (mandatory)
  • Ideally have understanding of Python scripting.
  • Interest and ideally knowledge in Perl, Shell scripting, Docker, ELK and Hadoop.
  • Good customer service skills.
  • Excellent written and verbal communication skills.

The organisation are big on career development and progression, therefore you must be enthusiastic and driven with a hunger to grow within the organisation.

Working hours are approximately 40 hours per week over 4 days.

You’ll be given a phone and laptop to work with.

Please hit apply or for more information call Alexa Cauvin @ Randstad Technologies on 02 8236 3326.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Support Engineer - Sydney CBD

qualification

Must have experience with Linux (mandatory)
Ideally have understanding of Python scripting.
Interest and ideally knowledge in Perl, Shell scripting, Docker, ELK and Hadoop.

responsibilities

Provide technical assistance for customers worldwide and adhere to SLA’s.
Overseeing customer system incidents and ensuring these are resolved.
Troubleshoot and resolve customer problems.

educational requirements

Bachelor Degree