support team member in Pymble

posted:
location
Pymble, New South Wales
job type
Permanent
salary
AU$ 52,000 per year
reference number
90M0297083_1495679385
apply now

job description



The company



This global company specializes in fleet management systems and workforce management solutions. This is an international business and is at the forefront of innovation and customer service. This is an exciting time to join this company as they are growing rapidly in Australia.

The candidate

You will be someone who thrives on working in a fast paced environment and is constantly willing to go above and beyond to insure customer satisfaction with both internal and external stakeholders. In this position you will have a lot a variety and no two days will be the same. You will be responsible for providing excellent customer service and providing administrative support to the wider team.

Main duties include:

  • Receive, evaluate and document customer inquiries via email and phone
  • Escalate issues if cant be resolved
  • Work against KPI's such as customer satisfaction and turnaround time to resolution
  • 1-3 years customer service experience
  • Great communication skills- phone manner and written. Ability to translate technical terms to non-technical language
  • Fast learner and ability to evolve in a changing and growing work environment
  • MS Office skills

In return, you will be offered:

  • a base salary of $52,000
  • A dynamic and vibrant environment with a helpful and fun team.
  • Room to progress with this booming company down the track too

If you are interested in this role, please press APPLY NOW or for a confidential conversation please call Jennifer Fogarty on (02) 8215 1015

apply now