team leader customer relations / disputes resolution in sydney

job type
AU$ 60 per hour
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job details

sydney, new south wales
job category
job type
working hours
AU$ 60 per hour
reference number
00 00
apply now

job description

  • Lead a growing team in end – to – end dispute resolution case management
  • Big Four Bank located near Parramatta Westfield
  • $60/hr + super with potential to earn a permanent position

Challenge yourself to be a Customer Relations Team Leader, handling higher lever customer complaints and escalations, within a Big Four bank. Strengthen your team’s case management port folio across disputes resolution.

Your new company

Contribute to the integral Customer Relations arm of a bank renowned for leading the Australian financial services space. Your new company is home to skilled individuals who are passionate about delivering outcomes with integrity and excellence. Your new company will value your efforts to uphold compliance measures and sensible financial practice.

Your new role

Lead a growing, high functioning team in managing disputes resolutions cases spanning across credit, lending, financial hardship, debt collections and other consumer banking areas. Coach and mentor your team’s interpretation of complaints documentation and ability to pass appropriate judgment and action. Manage the performance of your team in conducting extensive investigations into cases that are beyond negotiated resolution outcomes. Oversee daily operations across document/application assessment, negotiations, reporting and compliance. Support your team with knowledge on actioning cases with respect to relevant regulatory/legal issues.

Your skillset and experience

  • At least one year experience as team leader or other managerial role within banking and financial services
  • At least two years as a disputes resolution/customer relations case manager
  • High awareness of legal and regulatory issues relevant to industry and work flow
  • Extensive knowledge and engagement with the Ombudsman
  • Bachelor in Law is favourable
  • Proficient communication skills, high attention to detail and proactive work ethic

Your benefits

Embrace you collaborative, high functioning team that values delivering fair outcomes with integrity. You will gain industry leading experience within this reputable company that will launch your career to the next level. Enjoy convenience of office being just minutes from Parramatta Station and Westfield.

Your next step

To launch your career, click ‘apply now’ or contact Nayomi, Consultant, on 8215 1037.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


team leader, customer relations, disputes resolution, ombudsman, disputes


No specific qualifications required.

educational requirements

Secondary School/High School