technology operations coordinator in sydney

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job details

sydney, new south wales
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job description

Our client is eagerly seeking a Technology Operations Coordinator to join them within their Mascot office. This highly reputable organisation will provide you with exposure to high level IT projects.


  • Understand and actively work to embed ITIL, ISO 27001 (information security) and other recently adopted standards-based practices in daily technology operations. This will include contributing to process design, documentation, and assisting the team with embedding these practices
  • Coordinate and be accountable for operational outcomes and small projects
  • Manage and support the resource supply and demand from the project office for operational teams.
  • Support the transition of new projects into production operations
  • Provide support to regular internal technology meetings / forums
  • Support the relationship between the service desk and infrastructure team for improved customer outcomes. For example, coordinate simple infrastructure deployments to support customer requirements
  • Identify and drive customer-centric change opportunities throughout Technology Services
  • Establish and champion continual operational improvement, and work with technology managers and team members to refine the way we do things. Ensure this thinking is embedded in our everyday work
  • Updating processes, documentation and other collateral to capture knowledge and support our customer


  • A general understanding and strong interest in technology concepts and best practices (such as ITIL and information security)
  • Strong customer service orientation
  • Ability to own and deliver end-to-end outcomes and small projects, with full support but without micromanagement
  • Excellent written and verbal communication skills, including a strong attention to detail
  • Problem solving
  • Be exceptionally well-organised and reliable

If you believe you are suitable for this role, or are looking for your next challenge; please send your CV to today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


ITIL, ISO 27001, project coordination, operational, technical


Bachelors degree in Computer Science, Information Systems or a related field

educational requirements

Bachelor Degree