trainer - facilitator in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Contract
salary
AU$ 80,000 per year
reference number
14M0308264_1496896918
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job description

This role will see you work within a successful professional services organisation as an experienced trainer/facilitator. This project role is a part of a program to modernise the organisations workforce and work practices by skill development and cultural change.

As the trainer your role will form a critical part of our corporate services team, you will need to provide problem-solving assistance, support and advice to our staff, as well as train and facilitate new programs across the following:

  • Providing instructor led classroom training to groups and individuals;
  • The ability to train and offer one-on-one support to users in a wide range of technology applications including Outlook, CMS, Microsoft Word, Excel and PowerPoint
  • Train and assist users in advanced functions of various software applications including advanced knowledge of Microsoft Office in MS Word 2010 and 2013 (ie advance formatting, cross referencing, styles and template creation)
  • New processes and systems implementation and training
  • Writing and implementing training manuals for the firm
  • Review and document enquiries and solutions for inclusion in Frequently Asked Questions
  • Provide timely resolution and responsiveness
  • Assisting staff both by phone and in person;
  • Supporting and advising our staff, including problem solving assistance; across the above

The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated. An understanding of the professional services industry, legal terminology and legislative requirements is important, ideal but not mandatory. This role would ideally suit a candidate with exceptional interpersonal and communication skills. Experience in customer service and/ or a learning and development field is ideal.

If this role is in line with your experience and expectations then please apply now - should you have difficulty applying direct then please email your CV in word format to Melissa Khouri on mkhouri@hrpartners.com.au

Thank you!

skills

training and development, facilitation, technical training, training projects, trainer, facilitator
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