trainer/coach | banking in melbourne cbd

posted
job type
permanent
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job details

posted
location
melbourne cbd, victoria
job category
human resources
job type
permanent
working hours
Full-Time
reference number
90M0385267_1558072637
phone
000
apply now

job description

Company Overview

An exciting opportunity exists to join a top four bank in a newly created role to help drive greater performance and capability across the business banking support staff. This role will see you focusing on developing the Bankers capability to have meaningful and sophisticated conversations, you will collaborate with various teams, Leaders and Quality Coaches to identify and implement learning solutions which address existing and emerging capability needs. The role will see you utilise your previous coaching experience to motivate, inspire and challenge current situations and drive an uplift in customer experience.

Key Responsibilities

  • Build close working relationships with Bankers, Leads and Quality Coaches to identify training gaps and implement change
  • Develop and implement service, solution and product training to increase Bankers knowledge, skills and ability to have meaningful conversations
  • Deliver training material via 1:1 coaching, group sessions and power hour sessions to create an uplift in performance, knowledge and engagement
  • Monitor and support post training performance to track outcomes and adapt/implement further training as required

Key Requirements

  • Previous background in coaching or training is essential
  • A professional manner with excellent written and verbal communication skills
  • A background within banking will be highly regarded but not essential
  • Excellent stakeholder management skills and detailed-oriented
  • Strong understanding and experience in delivering training within a compliant framework

To Apply

To be considered for this exciting opportunity, please click on the 'apply' button below or for a confidential discussion contact Hannah Ebers.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

training or trainer or coach

qualification

relevant qualifications

educational requirements

Bachelor Degree