trustee senior claims consultant in sydney cbd

job type
AU$ 85,000 per year
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job details

sydney cbd, new south wales
job category
insurance & superannuation
job type
AU$ 85,000 per year
reference number
00 00
apply now

job description

An exciting and varied position has arisen for a Trustee Services, Claims Consultant to join this leading player within the financial services space.

About the role:

In this role you will act on behalf of the claimant, and be responsible for ensuring that Trustee obligations in respect of declined claims determinations are being met in light of legislative requirements. You’ll work with and advocate for the member, reviewing all adverse decisions to ensure a complete independent assessment has is carried out and is deemed fair and reasonable.

Responsibilities will include:

  • The assessment, management and administration of declined claims ensuring declined claims are actively managed by ensuring appropriate investigations are undertaken;
  • Communicating effectively with both internal and external stakeholders to build strong relationships
  • You’ll also act as a point of reference for technical queries including assistance with documentation of guidelines and procedures where required.

To be successful in this role you will have a demonstrable knowledge and extensive experience of claims processes, definitions under policies and techniques in claims investigation. Strong knowledge of legislation and regulations affecting the life industry, together with the ability to use this knowledge to persuade and influence colleagues, whilst adopting tactful and diplomatic approach with advisers to best possible outcomes. You’ll have a keen eye for detail, an analytical mind.

Preferably from a Legal and or/allied health background, you’ll have excellent communication skills, both written and oral, the ability to handle complaints, dispute resolutions and ability to manage difficult claim situations.

How to apply:

If you’re an energetic individual, who always goes above and beyond and possesses a strong customer focus, then this is the ideal role for you. Please make sure to get in contact with Kristian Tan on 0282983813 or at


Claims, Life Insurance, Retail Claims, Group Claims, Income Protection, Critical Illness, Team Manager, Team Leader, Insurance, Rehabilitation, Case Management, Claims Consultant, Claims Assessor, Claims Advisor.Trustee Claims,


Legal or/allied health qualification desirable.

educational requirements